Customer Experience Associate

Job Description

• Interact with Breadfast customers over phone, WhatsApp and email messages.
• Review customers’ feedback and order reviews on daily basis and resolve any issues in a timely manner.
• Respond to customer inquiries on Breadfast social media channels.
• Periodically test Breadfast website and mobile app and provide feedback.

Job Requirements

• Ability to communicate correctly and clearly with customers
• Excellent documentation skills — documenting interactions with customers into CRM system
• Good comprehension skills — ability to clearly understand and state the issues customers present
• Good composition skills — ability to compose a grammatically correct, concise, and accurate written response
• Ability to empathize with and prioritize customer needs
• Demonstrable interpersonal & conflict resolution and negotiating skills
• Ability to determine customer needs and provide appropriate solutions
• Effective problem solving skills; ability to approach problems logically
• Strong time management skills
• Action, detail oriented and self-disciplined
• Excellent spoken and written communication skills using both Arabic and English languages are a must.

Apply Now

Please apply now by sending your updated CV to [email protected], mentioning the job title “Customer Experience Associate” in the email subject.