Install

Customer Experience Associate

Hi, we are Breadfast. Your one-stop shop for bakeries, groceries, fruits & veggies!

Job Description

  • Interact with Breadfast customers over phone, WhatsApp and email messages.
  • Review customers’ feedback and order reviews on daily basis and resolve any issues in a timely manner.
  • Respond to customer inquiries on Breadfast social media channels.
  • Periodically test Breadfast website and mobile app and provide feedback.

Job Requirements

  • Ability to communicate correctly and clearly with customers
  • Excellent documentation skills — documenting interactions with customers into CRM system
  • Good comprehension skills — ability to clearly understand and state the issues customers present
  • Good composition skills — ability to compose a grammatically correct, concise, and accurate written response
  • Ability to empathize with and prioritize customer needs
  • Demonstrable interpersonal & conflict resolution and negotiating skills
  • Ability to determine customer needs and provide appropriate solutions
  • Effective problem solving skills; ability to approach problems logically
  • Strong time management skills
  • Action, detail oriented and self-disciplined
  • Excellent spoken and written communication skills using both Arabic and English languages are a must.

Apply Now

Please apply now by sending your updated CV to careers@breadfast.com, mentioning the job title “Customer Experience Associate” in the email subject.

0

Your Cart