Fulfillment Point Manager

Hi, we are Breadfast. Your one-stop shop for bakeries, groceries, fruits & veggies!

Fulfillment Point Managers are responsible for managing, overseeing and directing all aspects of the Fulfillment Point’s operations and day to day activities.

Job Responsibilities

  • Managing all FP Operations on a daily basis.
  • Ensure orders are being filled and shipped timely and accurately.
  • Following up that the FP team members are completing their tasks on time.
  • Prevents product damage and shrinkage, accidents, and occupational hazards.
  • Effectively monitors flow of goods through the stock management system.
  • Maintain a clean and safe work environment.
  • Provides clear direction and general guidance to the FP staff in the implementation of procedures, and ensures that these are translated and enforced into action to meet operational goals.
  • Develops and implements business process initiatives to optimize FP operations in accordance with overall business objectives.
  • Prepares necessary SOP’s for fulfillment processes.
  • Help analyze current operations and make recommendations on ways to improve.
  • Manages and provides weekly reporting.
  • Assist in growing our customer base by providing excellent service.
  • Maintains the highest standards of customer service by immediately attending to and resolving customer issues.
  • Keeping track of his team performance and area demand.
  • Training new employees and providing ongoing assistance to existing employees
  • Coordinates with Customer experience for any orders- related issues.

Qualifications

  • Proven record of leadership position in fulfillment operations.
  • Proven history of effective management skills.
  • Exposure to warehouse physical storage operations.
  • Good command of the English language.
  • Proficient using Microsoft Office package.
  • Working knowledge of inventory management systems.
  • Ability to multi-task.
  • High attention to detail.
  • Possess excellent verbal and written communication skills.
  • Participate in cross training and continuous skill development.
  • Must be able to occasionally work weekends and after-hours during peak times (this is non-typical).
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