Program Management

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Program Management: The Investigators

A spin-off of the CX team, Solutions picks up where CX leaves off. In their day-to-day undertakings, they get down to the nitty-gritty of customers’ problems, connect their feedback to the operations’ team, and inspect every issue or complaint with a magnifying glass. From tracking customers' complaints, digging where shortcomings originate, looking at numbers and data to pinpoint where gaps are, Customer Solutions’ team are Breadfast’s Investigators. They take on the challenges that require cross-functional followup, set up permanent solutions for recurring issues, and never leave an unresolved issue. Sharp, analytical, and multi-taskers, you can count on the Solutions Team to turn every problem, or suggestions, into an opportunity of growth. Problem solved? We think so!

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